If your Bluetooth printer is not cutting the paper properly, follow these steps to resolve the issue:
Open the cover and remove the paper:
Make sure the printer is turned off to avoid any risk of injury.
Open the cover where the paper is loaded and remove any existing paper.
Ensure there are no small pieces of paper stuck inside.
Press the paper feed button:
After removing the paper, press the paper feed button located on the side of the printer.
Ensure that the paper cutting mechanism is properly engaged.
Check if the paper is cutting correctly:
Load a small amount of paper into the printer and perform a test print.
Verify that the paper is being cut to the desired length. If the issue persists, there may be a mechanical problem with the printer.
Contact support:
If the previous steps do not resolve the issue, we recommend contacting our support team.
Provide all relevant information about your printer so we can assist you as efficiently as possible.