Follow these steps to resolve a paper jam in your printer:
Open the cover and remove the paper:
Gently open the printer cover.
Carefully remove any jammed or crumpled paper.
Press the paper feed button:
Press the paper feed button to advance the remaining paper.
Check the paper roll size:
Ensure the paper roll you’re using is compatible with the printer.
Make sure the paper is properly inserted and aligned.
Ensure proper paper cutting:
Verify that the paper is being cut cleanly. There should be no torn or poorly cut paper pieces.
Contact support: If the issue persists despite these steps, please contact our support team by phone.