If your Q25 USB payment terminal is continuously restarting, follow these steps to resolve the issue:
Check that the terminal is properly connected to the screen: Ensure that the USB cable connecting the terminal to the screen is securely plugged in on both ends. Sometimes, a loose connection can cause unexpected restarts.
Contact support: If the issue persists after checking the connection, we recommend reaching out to our support team for diagnosis and resolution.
Hardware replacement: If technical support confirms it is a hardware issue, you may need a replacement device. In this case, follow the support team’s instructions to obtain a quick replacement.