If your Q25 payment terminal is not turning on, follow the steps below to resolve this issue:
Check that the terminal is properly connected to the station: Ensure that the POS USB cable is securely connected to the control station. A loose connection can sometimes prevent the terminal from turning on.
Check that the tablet screen is on: Make sure the screen of the tablet running the control station is powered on and functioning properly. If the screen is off or malfunctioning, it may prevent the terminal from turning on.
Test the tablet's USB port by connecting another device: To determine if the issue is with the tablet's USB port, connect another compatible device to the same USB port. If the other device doesn't work either, the USB port may be defective.
Contact support: If the above steps don't resolve the issue, contact our support team.
Prepare details about your terminal, such as the model and serial number, so we can assist you more effectively.
If during the call our support team determines that your terminal is no longer functional, they can arrange for a replacement of your defective equipment under the terms of your warranty.