The message "Integrity Error" means that your D200 terminal has experienced a shock, causing the device to automatically lock.
1. Contact support: If your terminal displays the "Integrity Error" message, the first step is to contact our support team.
Please provide the following information during your call or email:
The serial number of your Q25 terminal
A brief description of the error message
Any relevant information about the circumstances surrounding the appearance of this message
2. Hardware replacement process
In some cases, it may be necessary to replace your Q25 terminal’s hardware to resolve the issue. If our support team determines that a replacement is required, here’s how the process will work:
You will receive detailed instructions from our team on how to prepare your terminal for replacement.
We will arrange for a new Q25 terminal to be shipped to your location.
You will need to return the defective terminal within a specified timeframe using packaging that protects it.
Once we receive the defective terminal, we will evaluate it to confirm the hardware’s security and proceed with the replacement if necessary.
You will receive instructions for activating and configuring your new terminal.
The replacement process ensures that your Q25 terminal remains secure and functional. If you have additional questions, don’t hesitate to contact our support team.