If your Q25 USB payment terminal displays a "Card not supported" message, follow these steps to resolve the issue:
Ensure banking contracts are initialized: Verify that all banking contracts linked to your Q25 USB terminal are properly set up with your payment provider. This ensures the terminal is authorized to process payments. If you are unsure or need help, contact your bank directly.
Contact support: We recommend contacting our support team for assistance.
Hardware replacement process: If the issue persists after the above steps and our support team confirms a problem with your Q25 USB terminal, we will begin the hardware replacement process. You will receive detailed instructions for returning the faulty device and receiving a replacement.