If your D200 terminal displays a "card silent" message, follow these steps to resolve the issue:
Verify that banking contracts are properly initialized with your payment partner:
Ensure all banking contracts associated with your Q25 USB terminal are correctly initialized with your payment partner. This ensures your terminal is authorized to process payments. If you are unsure or need assistance with this step, we recommend contacting your bank directly.Contact support:
First, we recommend reaching out to our support team.
Hardware replacement process:
If the issue persists after following the steps above and our support team confirms a problem with your Q25 USB terminal, we will initiate the hardware replacement process. You will receive detailed instructions on how to return the defective device and receive a replacement.