The message "Ped Tempered" means that your Q25 terminal has detected a security intrusion, such as a shock to the device.
This message is an integrated security measure designed to protect your device from unauthorized tampering. When this message appears, it is important to follow the appropriate steps to resolve the issue.
Contact support: If your terminal displays the "Message Pad Tempered" message, the first step is to contact our support team.
Please provide the following information during your call or email:
The serial number of your Q25 terminal
A brief description of the "Message Pad Tempered" error message
Any relevant information about the circumstances surrounding the appearance of this message
Our support team will be able to provide specific instructions to resolve this issue or guide you on the next steps.
2. Hardware replacement process
In some cases, it may be necessary to replace your Q25 terminal’s hardware to address the "Message Pad Tempered" message. If our support team determines that a replacement is necessary, here’s how the process will proceed:
You will receive detailed instructions from our team on how to prepare your terminal for replacement.
We will arrange for a new Q25 terminal to be shipped to your location.
You will need to return the defective terminal within a specified timeframe using protective packaging.
Once we receive the defective terminal, we will evaluate it to confirm the hardware's security and proceed with the replacement if necessary.
The replacement process ensures that your Q25 terminal remains secure and functional. If you have additional questions, don’t hesitate to contact our support team.