If you're experiencing issues with your kiosk's touchscreen, follow these steps to try to resolve the problem:
Clean the screen: Use a special screen-cleaning product to clean the kiosk's screen. Also, check that nothing is stuck on the screen that might interfere with the touchscreen functionality.
Restart the screen: Try restarting the screen by following these steps:
Press the button located on the back of the kiosk to turn it off.
Unplug the kiosk from the power outlet or the connection at the back of the kiosk.
Wait a few moments, then plug the kiosk back in and turn it on.
Dismount the kiosk for testing: If the issue persists, consider dismounting the kiosk from its stand to test it in another environment. This can help determine if the problem is with the kiosk itself or its installation.
Contact customer support: If none of the above steps resolve the issue, please reach out to our customer support team for further assistance.