If your D200 payment terminal displays "Login Error," follow these steps to resolve the issue:
Check that the terminal is connected (Wi-Fi logo on the screen): If your terminal shows "Login Error," the first step is to verify its connection. Ensure the Wi-Fi logo is visible on the screen, indicating the terminal is properly connected to the network.
If the Wi-Fi logo is not visible, check the network connections and ensure the terminal is correctly configured to connect to your Wi-Fi network.Power off and restart: Restart the terminal by turning it off completely, waiting a few seconds, and then turning it back on.
Once restarted, try reconnecting to the network.Force a login: On the terminal’s keypad, press the keys "X F1 513." This may bypass the login error by forcing a new connection attempt.
Perform a test transaction: Run a test transaction on the terminal to check if the login error is resolved.
If the test transaction fails due to the login error, contact support.
If the above steps do not resolve the "Login Error," we recommend contacting our support team.
When contacting us, please provide the following details:
A description of the issue you are experiencing.
The model of the terminal.
Any other relevant information.