If your Wi-Fi printer is sending tickets to another kiosk instead of the one it's physically connected to, follow these steps to resolve the issue:
1- Replace the printer with the one printing incorrectly: First, check if the printer receiving tickets from the wrong kiosk is properly configured. If you've accidentally used the wrong printer to print a ticket, simply retrieve the ticket and reprint it on the correct printer. Ensure that the printer is physically connected to the kiosk you are trying to print from.
2- Contact technical support: If the issue persists after checking and correcting the printing on the correct printer, there might be a configuration error causing the problem. In this case, we recommend contacting our support team directly by phone.
Our support experts will guide you through the steps to configure your printer correctly and ensure it is synchronized with the appropriate kiosk.