When a payment issue occurs, it’s important to gather the following information to better understand and resolve the problem:
Kiosk type: Specify the type of kiosk used for the payment.
Table number: Provide the table number where the order was placed.
Order number and exact time: Indicate the order number and the exact time it was made.
Payment method used: Specify the type of payment, such as credit card (CB), meal voucher card, wallet, etc.
Card type used: If payment was made by credit card, mention the type of card used (Visa, Mastercard, etc.).
Order amount: Provide the total amount of the order.
Once this information is collected, don’t hesitate to contact our support team to help diagnose and resolve the issue.