If your Wi-Fi printer does not turn on, follow these steps to resolve the issue:
1- Contact support: First, we recommend reaching out to our support team.
2- Describe the issue: When contacting our support team, provide a detailed explanation of the problem with your Wi-Fi printer. The more precise you are, the faster we can assist you.
3- Equipment replacement: If our support team determines that your Wi-Fi printer is indeed broken and the issue cannot be resolved remotely, we will promptly arrange for the replacement of the defective device. You will receive specific instructions on how to return the old printer and receive a new one.
4- Technical assistance: Once the replacement is received, our support team will guide you through the installation process to ensure your new printer works seamlessly with your ordering kiosk.