If your Spire Bluetooth POS terminal displays the message "Terminal needs to be initialized," follow these steps to resolve the issue:
Turn off and restart: First, completely turn off the Spire Bluetooth POS terminal by pressing the power button, then turn it back on.
Check the connection: Ensure the terminal is properly connected. Check if the Wi-Fi logo appears on the terminal's screen. If the Wi-Fi logo is not visible, make sure the terminal is connected to a functional Wi-Fi network.
Test transaction on the ordering terminal: To confirm the POS terminal is working correctly, perform a test transaction on the associated ordering terminal. Make sure the transaction is processed correctly and the payment is accepted.
Contact support: If the issue persists after following the steps above, please contact our support team directly by phone.