The message "Message Pad Tempered" means that your D200 payment terminal has detected a security intrusion, such as physical shock.
This is an integrated security measure to protect your device from unauthorized tampering. When this message appears, it’s important to follow the appropriate steps to address the issue.
Step 1: Contact Support
If your terminal displays the "Message Pad Tempered" error, the first step is to contact our support team directly by phone or email through our contact form.
Please provide the following information during your call or email:
The serial number of your D200 terminal.
A brief description of the "Message Pad Tempered" error.
Any relevant details about the circumstances under which this message appeared.
Our support team will provide specific instructions to resolve this issue or guide you to the next steps.
Step 2: Hardware Replacement Process
In some cases, replacing your D200 terminal may be necessary to resolve the "Message Pad Tempered" error. If our support team determines a replacement is required, here’s how the process will proceed:
You will receive detailed instructions from our team on how to prepare your terminal for replacement.
We will arrange for a new D200 terminal to be shipped to your location.
You must return the defective terminal within a specified timeframe using protective packaging.
Once we receive the defective terminal, we will assess its security and proceed with the replacement if necessary.
You will receive instructions for activating and configuring your new terminal.
The replacement process ensures your D200 terminal remains secure and functional. If you have any additional questions, don’t hesitate to contact our support team.