If your D200 payment terminal displays a "Card mute" message, follow these steps to resolve the issue:
Ensure that banking contracts are properly initialized with your payment provider: Verify that all banking contracts associated with your D200 terminal are correctly initialized with your payment provider. This ensures your terminal is authorized to process payments. If you have any doubts or need assistance with this step, we recommend contacting your bank directly.
Contact support: First, we recommend reaching out to our support team. You can contact them by phone or email directly through our contact form.
Hardware replacement process: If the issue persists after following the steps above and our support team confirms there is a problem with your D200 terminal, we will initiate the hardware replacement process. You will receive detailed instructions on how to return the defective device and receive a replacement.